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Privacy Policy

Last updated: 25 September 2026

This Privacy Policy explains what NEET Matrix ("we", "us") collects when you use the NEET Matrix mobile app and website, why we collect it, and the choices you have. We collect only what the product needs to work, and we do not sell your personal data.

0. Which apps this covers

This policy covers both of our products, which share one account:

  • NEET Matrix (NEET UG) — the website at neetmatrix.com and the NEET-UG Android app, including the AI counsellor.
  • NEET Matrix (NEET PG) — the NEET-PG and INI-CET counselling archive, as an Android app (package com.neetmatrix.pg) and a web app.

The two hold different things, and where a section below applies to only one of them it says so. One account signs you in to both; a plan bought in one does not carry to the other.

NEET Matrix (the "Platform") is owned and operated by Pythesis(the "Company", "we", "us", or "our"), based in Ratlam, Madhya Pradesh, India. This policy is published in accordance with India's Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

1. Information we collect

Account information (via Google Sign-In)

  • Your name, email address, and profile picture from your Google account.
  • A Google account identifier used to recognise you on return visits.

Counselling profile you provide

  • NEET UG: your NEET-UG rank, category, home state and course preference, and the colleges you save to your watchlist.
  • NEET PG: your NEET-PG all-India rank, your state merit rank and your INI-CET rank where you give them — these are different numbers, stored separately and never substituted for one another — together with your category, home state, which degrees you would accept, your display preferences, and the rows you save to your shortlist.

Chat messages

  • The questions you send to the AI counsellor in the NEET UG app. These are processed by Amazon Bedrock (Amazon Web Services) in AWS's Mumbai, India region to generate a reply. We do not use your chat content to train models.
  • The questions you send to the Mentor in the NEET PG web app. These are sent from AWS's Mumbai, India region to Amazon Bedrock (the Amazon Nova Lite model), which may serve the request from another AWS Asia Pacific region. The question and the reply are not stored and are not written to our logs. The NEET PG Android app has no chat.

Payment information

  • Payments are processed by our payment gateway (Razorpay). We do not receive or store your full card, UPI, or bank details — only a record of which plan you purchased and when.

Technical information

  • Basic device and log information (app version, error logs) needed to keep the service reliable.
  • How you use the product — which screens you open, how long you spend on them, and actions such as running a prediction or starting a purchase. See section 3 for the detail.

2. How we use your information

  • To sign you in and keep your account and plan active.
  • To pre-fill and personalise your counselling results (rank, category, state).
  • To answer your questions through the AI counsellor (NEET UG) and the Mentor (NEET PG web app).
  • To process purchases and provide access to paid features.
  • To fix bugs, prevent abuse, and improve the product.

3. Usage analytics & cookies

This section covers the NEET UG product and the NEET PG web app (app.neetmatrix.com). The NEET PG Android app carries no analytics or advertising software of any kind: no PostHog, no Meta Pixel, no crash reporting SDK.

We record how the product is used so we can see which features people find and where they get stuck — for example, that a screen was opened, how long it was on screen, that a locked section was reached, or that a purchase was started. This is behavioural data about your use of the service, not the content of your questions to the AI counsellor.

The tools we use for this:

  • Our own servers (NEET UG only) — the primary record, stored in our database in the Mumbai, India region alongside the rest of your data. The NEET PG web app keeps no copy of these events on our servers; they go only to the two tools below.
  • PostHog (product analytics) — helps us analyse those same events. PostHog receives an anonymous device identifier and, once you sign in, your NEET Matrix account number. It does not receive your name or email address. PostHog may also record a replay of your on-screen activity to help us diagnose problems; anything you type into a form is masked and is not captured.
  • Meta Pixel (advertising measurement) — tells us which of our Instagram and Facebook advertisements led to sign-ups and purchases, and allows us to show ads to people who have visited the site. Meta receives a record of the pages you visited and the actions above, and may combine it with any Meta account you hold.

These tools set cookies or use similar browser storage. If your browser sends a "Do Not Track" signal, we do not load PostHog. You can block or delete these cookies in your browser settings; the product will continue to work.

4. Where your data is processed

Your account, your counselling data and our primary copy of the usage analytics above are hosted in India: our application server, our database, and the Amazon Bedrock AI service all run in Amazon Web Services' Mumbai (India) region (ap-south-1).

Some data is transferred outside India by the specific services that require it — Google (sign-in), Razorpay (payments), Amazon Bedrock for the NEET PG Mentor (AWS Asia Pacific regions), and, for the NEET UG product and the NEET PG web app, PostHog (product analytics, United States) and Meta (advertising measurement, United States). We limit what those services receive to what each one needs to do its job.

The NEET PG archive itself — the allotment documents and the closing ranks read from them — is public information published by the counselling authorities. It is not personal to your account and is not covered by this policy.

5. Sharing

We share personal data only with the service providers that make the product work:

  • Amazon Web Services (application hosting and database for both products, and the Amazon Bedrock AI counsellor for NEET UG — all in the Mumbai, India region — and Amazon Bedrock for the NEET PG Mentor, in AWS Asia Pacific regions), Google (sign-in), Razorpay (payments), and, for NEET UG and the NEET PG web app, PostHog (product analytics) and Meta (advertising measurement).

We do not sell your personal data. We do share the advertising-measurement data described in section 3 with Meta so that we can measure and target our own advertising. We may disclose information if required by law.

6. Data retention & deletion

We keep your data while your account is active. You can delete your account at any time — from either app (Profile → Delete account) or via our account-deletion page.

Deleting from inside an app removes what that product holds about you: your counselling profile, your watchlist or shortlist, and your plan history. Your sign-in record is shared between the two products, so removing it as well is done through the account-deletion page or by emailing us — we complete that within 7 days. Some records (e.g. payment invoices) are retained for the period tax and accounting law requires, and are then deleted.

7. Children

The NEET UG service is intended for NEET-UG aspirants (typically 17+); if you are under 18, use it with a parent or guardian. The NEET PG service is intended for medical graduates applying for postgraduate counselling, who are adults.

8. Security

We use industry-standard measures (encrypted transport, access controls) to protect your data. No system is perfectly secure, but we work to keep your information safe.

9. Your rights

You can access, correct, or delete your data, and withdraw consent, by contacting us or using the in-app controls. See our Contact page.

10. Changes

We may update this policy; we will change the "Last updated" date above and, for material changes, notify you in the app.

11. Contact & Grievance Officer

Questions about privacy? Email us at support@neetmatrix.com.

Grievance Officer (under the IT Rules, 2021 and the DPDP Act, 2023): Abhishek Kawdiya — support@neetmatrix.com, Ratlam, Madhya Pradesh, India. Grievances are acknowledged within 24 hours and resolved within 15 days of receipt.